We’re there for you
Here are some instructions and contact possibilities to help us address your concerns quickly. Is there anything else you’d like to know? We look forward to hearing from you.
Contacting us
You can reach our support team, our customer service, and our branch locations during the following hours of operation:
Customer service
Telephone +43 505 333
E-mail info@btv.at
Monday to Friday, 7:30 a.m. to 6 p.m. (except holidays)
Block cards
Have your lost your card? Please contact the card provider directly.
- card complete (Mastercard und Visa), Telefon +43 1 71 1 11 – 770 or via complete Control App
- PayLife (Mastercard und Visa), Telephone +43 5 99 06 – 4500