We’re there for you
Here are some instructions and contact possibilities to help us address your concerns quickly. Is there anything else you’d like to know? We look forward to hearing from you.
Change personal data
Has your postal address, e-mail address, or telephone number changed? You can adapt that information directly in meineBTV under ‘Settings’.
To change the country of residence or your last name, please contact your advisor. You can upload the documents directly in meineBTV and transmit them to your advisor.
Remote maintenance
If a problem cannot be solved over the phone, the remote maintenance tool can be used with your consent.
What do you need to do?
- Download the remote maintenance tool and start it.
- Afterward, you’ll receive a session number from us to set up a secure internet connection.
- We won’t see your screen until you give us permission.
- We can lead you through the troubleshooting using the cursor or, with your consent, take over the control of the cursor on your PC.
BTV cut-off-times in Germany
BTV enables you to execute transactions on banking days that are processed on the same day. The time it takes for the funds to be credited to the recipient depends on the recipient’s bank.
| Payment Transactions – SEPA Payments | Cut-off times *) |
| Transfers CCT Express transfers CCU Instant payment **) | 4:00 PM; Forwarding on the same day (up to 1:00 PM) 1:00 PM (recipient credited on the same day) 24/7 (recipient credited immediately) |
*) Subject to sufficient account funds.
**) Subject to the recipient bank’s participation in the instant payment service.
| Payment Transactions – Non-SEPA Payments | Cut-off times *) | |
| Currency | Description | Cut-off *) |
| CZK HUF NOK SEK PLN | Czech koruna Hungarian forint Norwegian krone Swedish krona Polish złoty | 09:45 AM |
| CHF | Swiss Franc | Urgent transfers: 11:15 AM Standard transfer: 12:45 PM |
| GBP | British Pound | 12:45 PM |
| USD CAD JPY AUD CNY | US Dollar Canadian Dollar Japanese Yen Australian Dollar Renminbi Yuan (China) | 01:45 PM |
*) Subject to sufficient account funds.
| Currency and interest rate management | Cut-off times |
| Monday to Thursday | 08:00 AM – 05:00 PM |
| Friday | 08:00 AM – 04:30 PM |
BTV
Cut-off-Zeiten der BTV in Österreich
Die BTV ermöglicht Ihnen, an Bankwerktagen Buchungen durchzuführen, welche taggleich verarbeitet werden. Die Dauer bis zur Gutschrift bei dem/der Empfänger*in ist von der Empfängerbank abhängig.
| Zahlungsverkehr SEPA-Zahlungen | Cut-off-Zeiten *) |
| Überweisungen CCT (taggleiche Gutschrift) Überweisungen CCT (Gutschrift nächster Tag) Eilüberweisungen CCU Instant Payment **) | 11.00 Uhr 16.30 Uhr 16.30 Uhr 24h/7Tage (sofortige Empfängergutschrift) |
*) Voraussetzung ist eine entsprechende Kontodeckung.
**) Voraussetzung ist die Teilnahme der Empfängerbank am Instant Payment-Service.
| Zahlungsverkehr Non-SEPA-Zahlungen | Cut-off-Zeiten *) |
| Überweisungen (Standard und eilig) | 11.00 Uhr |
*) Voraussetzung ist eine entsprechende Kontodeckung.